Available courses

Advanced Scaffolding

Working at Heights

Managing Crowd Behaviour and De-escalation at Events

Module Overview

This module trains event security personnel to identify, predict, and safely manage crowd behaviour. Learners explore real-world event scenarios — from concerts to sports matches — and learn proven techniques for communication, conflict prevention, and safe intervention.

By the end, learners can confidently monitor crowd mood, recognise early warning signs, and apply de-escalation techniques using situational awareness and teamwork.